Summary
I am highly skilled and passionate professional with 14 years of experience in luxurious hospitality segment, both business and leisure oriented properties.
Being articulate and precise, I enjoy combining theoretical knowledge and practical approach.
I am well experienced in evaluating guests' satisfaction levels including during the Quality Assurance and Brand Audits, as well as working towards continuous support at an inter / intra-departmental levels.
I drive results as an excellent multi-tasker by nature, staying flexible to market demands, with ability to forecast and coordinate several activities under very high pressure and at the same time keeping myself highly organized, who efficiently delivers during critical times and proactively resolves issues while dealing with limited resources.
MY MISSION
Having unique blend of skills gained across all the Front Office main sections including Front Desk, Executive Lounge, Guest Relations and Guest Services in 3 international brands of 3 different globe regions, being passionate about elevating Guest Experience I follow my mission to create WOW and memorable stays along with home away from home feeling where every single detail matters.
MY MOTIVATION
I am inspired by the compliments to my team I receive from the guests and by highly motivated people surrounding me who loves Hospitality.
MY LEADERSHIP STYLE
Believing that everyone of us is unique, I lead by example and empower my Team because I have no doubt it builds the necessary trust and drives high performance.