Summary
I am an Operations Excellence Leader with 20+ years of experience transforming large-scale service operations and driving sustainable business growth across telecommunications, consumer goods, and BPO industries.
Middle East & GCC Experience:
- Currently leading operations excellence initiatives across UAE and India markets
- Managed 880M AED business portfolios with direct CEO reporting relationships
- Delivered comprehensive business transformation across government and private sector clients
- Specialized in multilingual team management serving diverse GCC customer bases
Key Achievements:
- Generated 2.08M AED revenue in 7 months through strategic client onboarding
- Achieved 220K AED annual cost savings through smart automation and process optimization
- Improved customer satisfaction metrics: NPS from 72% to 81%, First-Call Resolution from 10% to 25%
- Reduced employee attrition from 15% to 8% while managing 2,000+ professionals across 5 locations
- Prevented 700K AED revenue leakage through strategic audits and financial controls
Core Expertise:
Strategic Operations Management | P&L Leadership | Customer Experience Excellence | Process Automation | Team Leadership
Certifications: COPC Implementation Leader | Six Sigma Green Belt | ISO Auditor
Skilled in scaling operations, implementing cutting-edge automation technologies, and delivering exceptional customer experiences. I excel at building high-performing teams and driving operational excellence across complex, multi-site environments.
Let's connect to discuss how I can transform your operations and drive sustainable growth in the GCC market.
Experience
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General Manager
- Current
